Sources of support

Who can help me? Listed below are some helplines and websites where you can get information, advice and support. Both Gloucestershire Family Directory and Your Circle provide a wide range of resources, information and signposting for families and practitioners in Gloucestershire.

If you require urgent support, please contact your GP or their out of hours service. In an emergency call 999 and ask for help. Alternatively you can go to the nearest Accident and Emergency Department (A&E), at your local hospital.

Mental Health 

  • Samaritans

Helpline:  116 123 Website: https://www.samaritans.org/

  • Mind

Helpline: 0300 123 3393 Website: https://www.mind.org.uk/information-support/helplines/

Abuse and relationships

Local Organisations
Gloucestershire Domestic Abuse Support Service (GDASS)
Gloucestershire Domestic Abuse Support Service is a county-wide service designed to reduce the level of domestic abuse and improve the safety of victims and their families. We operate in all districts offering a variety of support programmes for women and men over 16 years old experiencing domestic abuse.

  • Helpline: 01452 726570
  • Website: http://www.gdass.org.uk/

Gloucestershire Rape and Sexual Abuse Centre (GRASAC)
We are here for women and girls in Gloucestershire affected by rape, sexual assault or abuse at any time in their lives

  • Helpline: 01452 526770
  • Website: http://www.glosrasac.org/
  • SARC (Sexual Assault Referral Centre)

If you, or someone you know, have been the victim of sexual assault, the staff at Hope House SARC, Gloucestershire Royal Hospital, are here to help. Visit Hope House SARC in person or phone them on 01452 754 390 (out of hours 0845 090 1234) for support. They can also help you report the incident to the police, but only if you wish to do so.

National Organisations
National Domestic Violence Helpline
The Freephone 24 Hour National Domestic Violence Helpline, run in partnership between Women’s Aid and Refuge, is a national service for women experiencing domestic violence, their family, friends, colleagues and others calling on their behalf.

  • Helpline: 0808 2000 247

National Centre for Domestic Abuse

  • Helpline 0844 8044 999).

Men’s Advice Line
Confidential helpline for men experiencing domestic violence from a partner or ex-partner (or from other family members).

  • Helpline: 0808 801 0327
  • Email: info@mensadviceline.org.uk

Galop – National LGBT Domestic Abuse Helpline

  • Helpline: 0800 999 5428
  • Website: http://www.galop.org.uk/

National Forced Marriage Unit

  • Website: www.gov.uk/guidance/forced-marriage

Drugs & alcohol
Change, Grow and Live (CGL)
CGL Gloucestershire is a free and confidential drug and alcohol service for adults (including offenders), families, carers and affected others.

  • Telephone: 01452 223014
  • Website: https://www.changegrowlive.org/content/cgl-gloucestershire

Prospectus – Youth Support Team
Our dedicated team provides individual support, helping young people to reduce drug or alcohol misuse (tier 3-4) and the risks associated with it.

  • Telephone 01452 547540.
  • Website: https://youthsupportteam.co.uk/services/health

National Organisations who can help
Frank is friendly, confidential drugs advice.

  • Telephone: 0300 123 6600
  • Website: https://www.talktofrank.com/
  • Text: 82111
  • Live Chat: https://www.talktofrank.com/ (2pm-6pm)
  • Email: frank@talktofrank.com

Drinkline is the national alcohol helpline. If you’re worried about your own or someone else’s drinking, you can call this free helpline.

  • Telephone: 0300 123 1110 (weekdays 9am – 8pm, weekend 11am – 4pm)

Turning Point
National organisation that provides health and social care services for people with complex needs, including alcohol and drug misuse and mental health problems.

  • Telephone: 0300 123 1512.
  • Website: https://www.turning-point.co.uk/

Alcoholics Anonymous
Fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to recover from alcoholism

  • Telephone: 0800 9177 650
  • Website: https://www.alcoholics-anonymous.org.uk/
  • Email: help@aamail.org

National charity that gives free and confidential advice about drugs and the law

  • Telephone: 0845 4500 215

Adfam is the national charity working to improve life for families affected by drugs or alcohol

  • Website: https://www.adfam.org.uk/

Narcotics Anonymous
Narcotics Anonymous is a completely voluntary organisation. Membership is open to anyone with a drug problem seeking help, regardless of what drug or combination of drugs have been used, and irrespective of age, sex, religion, race, creed or class. The only requirement for membership is a desire to stop using drugs.

  • Website: http://ukna.org/
  • Helpline: 0300 999 1212


Victim Support
An independent charity and you can contact us for support regardless of whether you’ve contacted the police and no matter how long ago the crime took place. We’ll help you for as long as it takes to overcome the impact of crime.

  • Local Telephone: 0808 281 0112.
  • National Telephone: 0845 3030900 (24 hours, 7 days a week)
  • Website: https://www.victimsupport.org.uk/help-and-support/get-help/support-near-you/south-west/gloucestershire

Gloucestershire Hate Crime Reporting Line

  • Telephone: 0800 077 8460

Children and Young People Support

We offer a safe place for you to talk any time you like, in your own way – about whatever’s getting to you. You don’t have to be suicidal.

  • Telephone: 116 123 (24 hours)
  • Website: https://www.samaritans.org/
  • Email: jo@samaritans.org.

Chat Health
NHS School Nursing confidential text chat service 9am-4.30pm Monday-Friday

  • Text: 07507 333351

The Mix
The Mix is a UK based charity that provides free, confidential support for young people under 25 via online, social and mobile. Crisis text line can help with urgent issues such as suicidal thoughts, abuse or assault, self harm, bullying and relationship breakdown.

  • Crisis Messenger text THEMIX to 85258.
  • Helpline: 0808 808 4994.
  • Website: https://www.themix.org.uk/

Childline is yours – a free, private and confidential service where you can be you. Whatever your worry, whenever you need help, however you want to get in touch. We’re here for you online, on the phone, anytime.

  • Helpline: 0800 11 11
  • Website: https://www.childline.org.uk/

Teens in Crisis (TIC+)
TIC+ (Teens in Crisis) provides counselling services for young people aged 9-21 and their families in Gloucestershire.

  • Website:
  • Telephone: 01594 546117

PAPYRUS – Hopeline UK
HOPELINEUK is a specialist telephone service staffed by trained professionals who give non-judgemental support, practical advice and information to children, teenagers and young people up to the age of 35 who are worried about how they are feeling or anyone who is concerned about a young person

  • Helpline: 0800 0684141
  • Text: 07786 209 697
  • Email: pat@papyrus-uk.org

Young Minds

  • www.youngminds.org.uk

Sex and relationships

  • Think you know is the place for information and advice on love sex and relationships
  • Youth Support Team offers advice on sex and relationships for young people in the Gloucestershire area
  • Ask Brook provides sexual health information, support and signposting for all young people under 25 anywhere in the UK and offers confidential text an webchat options.

Restorative Gloucestershire
Facilitating restorative processes that bring people harmed by crime or conflict, and those responsible for the harm, into communication, enabling everyone affected by a particular incident to play a part in repairing the harm and finding a positive way forward.

  • Website http://www.restorativegloucestershire.co.uk/